We work with people from a diverse range of backgrounds with a wealth of experience.

Most of our services are for adults with mental health issues, except for our Criminal Justice Liaison and Diversion service which is for people aged 10 and upwards with a vulnerability.

Everybody is different. This is why we don’t assume that we know what is best for someone who requests our support. Instead, we will work with each person to find out their hopes and aspirations and how they can develop their strengths and skills to increase their confidence, independence and wellbeing.

We work closely with the people we support, their families, carers and wider care team to develop an individual support plan which is regularly reviewed.

We encourage people to take an active role in their community and in their support.

We involve people who use our service in recruiting staff and ensure there are local forums where people can express their views about the support they receive and suggest improvements.

We regularly review feedback about people’s experience of using our service to ensure we continue to deliver the support in a way people want.

We work closely with partners including Norfolk and Suffolk NHS Foundation Trust and social landlords to ensure people can access training via the Recovery College or other courses to help manage their money and tenancy.

Other partners include Ipswich Council for Racial Equality and The British Red Cross who deliver training to staff and service users together to promote engagement and understanding.

We also provide opportunities for peer support working, enabling people to use their lived experience to support others as a route to more permanent and sustainable employment.

 

96%

of Service users rated their experience of the service as good or excellent