There should be nothing about us without us.
We don’t use the language, but essentially the person receiving the service and their loved ones are our customers in this relationship. They are the drivers of this support process. The service should be relevant, valuable, respectful and ultimately effective in delivering what they want. Trust is vital but it has to be earned.
The assessment process is individual, holistic and dynamic, whilst at the same time boundaried so expectations and responsibilities are clear. Stories unfold and it’s important to keep referring back to the person.
We all draw upon our experiences in life and these can be used to help each other. We create opportunities for people to tell their stories so that they can give hope to others and share what works.
For our services to truly reflect what people tell us works for them, we need to ensure that the people who access them have a say in how they are designed and how they develop over time.
Each individual directs the support that they receive through the assessment and support planning processes.
All services have a local forum where people accessing them have a say in how they work. We value their expertise.
We have members of our Board of Trustees who have lived experience of mental health problems. Our Board is responsible for the governance of the organisation.