We have provided housing related support for people with mental health difficulties for over 25 years.
All our staff participate in regular supervision and training to develop their strengths and skills. Our induction and appraisal processes ensure that all staff understand the difficulties faced by people referred to our service and have the ability to provide excellent individually-focused support.
We encourage staff to develop specialisms to meet the range of vulnerabilities of people we support so that they can act as internal adviser or partnership lead for the team, for example in benefits and debt advice, substance use, working with personality disorders or self harm using the KUF (Knowledge and Understanding Framework), Criminal Justice and working with families and carers.
Some staff develop by taking part in our train the trainers programme. This enables them to share their knowledge and expertise by delivering training sessions to colleagues and external organisations.
We work closely with the people we support and their wider care team, family and carers to ensure that we have the right people to do the right things as part of the individual’s support plan.
We constantly learn from people we support and through our person-centered approach to support planning, we listen to and recognise what’s important for each individual.
Our teams are also knowledgeable about their local community and we encourage participation and networking on a local level to ensure the people we support are able to access, and can benefit from, a full range of community resources and services.