We have a strong track record of working in partnership with others to deliver high quality and innovative services.

The people who use our services, their family, friends, and carers

People who use our services are at the heart of everything we do and are involved in all levels of our work including:

  • Individual support planning, in line with Peer Open Dialogue (POD) principles, which encourages involvement from carers, family and friends as appropriate
  • Local Service User forums and drop in sessions in accessible locations
  • Participation in staff recruitment and training
  • Participation in organisational initiatives e.g. Quality Assurance Audits
  • Opportunities to take up Trustee positions on our Board
  • Regular information events for carers and families about the services that we provide and services in the community which can support them
  • Regular opportunities for Service Users and carers to feed back via 1:1 meetings, questionnaires, and our complaints process.

Operational and Service Delivery Partnerships

We work closely with health and social care professionals, landlords and local authorities, and a range of statutory and voluntary organisations to ensure the people we support are able to access a full range of community resources and opportunities.

Our staff are active participants in local forums and networking events and we participate in a number of best practice forums.

Strategic Partnerships

We continue to work with local housing providers to secure appropriate housing for the people we support.

We are proactive in developing new partnerships and services, for example, our Liaison & Diversion service is delivered in partnership with NSFT.

We are always willing to discuss new ideas and proposals and welcome contact from people and organisations who are interested in working in partnership with us. Please contact the Head of Operations & Development.


of Service users say they are fully involved in planning their support.



01603 281756