“I couldn’t have wished for better help and visits. The support was amazing!”
What is the aim of ARCH?
Our focus is on short-term crisis intervention. We support people to stay in their home, with the aim to prevent the need for a hospital admission or re-admission.
We work in collaboration with Norfolk & Suffolk Foundation Trust (NSFT) and other partners in the crisis pathway.
The service can provide support for people who are highly likely to be admitted to hospital without stepped-up support in the community - pre-admission.
The service can support people to re-integrate into the community with the aim to prevent re-admission. The service can start working with people up to two weeks prior to their discharge - discharge support.
When does the service operate?
Core support hours:
- Norfolk & Waveney 9:30am-8pm
- West Suffolk 9:30am-5:30pm
Referrals can be taken between 9am-5pm
We operate 7 days per week, including bank holidays.
Who is eligible to access this service?
People who are:
- 18+
- Living in Norfolk, Waveney and West Suffolk
- Under secondary mental health services
How long can someone have support from ARCH?
We offer one hour of daily support, depending on the needs of the person, for up to six weeks at a time.
Support is reviewed every two weeks.
Support is not expected to exceed six weeks within any six-month period.
What does this service offer?
We work with people to make a plan, working to their strengths and empowering them to make their decisions. Examples of the type of support we provide include:
- Emotional support - providing a space to talk
- Attending groups and activities in local communities
- Signposting to longer-term services to support with housing or finances
- Help to book and attend appointments e.g. with a GP
- Help to set a routine, with support and prompts around things like cooking, cleaning, using public transport
- Talking to other people e.g. work colleagues
What is the referral process?
Referrals into the service can be made by Community Mental Health Teams, Crisis Resolution & Home Treatment Teams; Youth Teams; Ward Staff and Discharge Facilitators at Norfolk & Suffolk Foundation Trust.
If you would like to make a referral for someone who is currently in hospital, please get in touch to discuss the best time to start their support.
For more information or to discuss a referral please call 07909 256 214 or email arch@juliansupport.org
Please note that, unfortunately, we are unable to respond to self-referrals or referrals from other agencies.
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