What is the aim of ARCH?

Supporting people with their mental health from crisis to home.
Helping people stay in the community to prevent the need for a hospital admission or re-admission, working in collaboration with Norfolk & Suffolk Foundation Trust (NSFT) and others in the crisis pathway.
Focusing on short-term crisis intervention and having a strengths-focused, person-led approach.

• Pre-Admission: The service can provide support for people who are ‘highly likely’ to be admitted to hospital without stepped-up support in the community.
• Discharge Support: The service can support people to re-integrate into the community with the aim to prevent re-admission. The service can start working with people up to two weeks prior to their discharge.
   

When does the service operate?

The core support hours are between 10am and 8pm. We operate seven days per week, including bank holidays.

Referrals can be taken between 9am and 5pm.

Who is eligible to access this service?

People who:

1. are 18+
2. live in Norfolk & Waveney
3. are under secondary mental health services 

How long can someone have support from ARCH?

The service offers one hour of daily support, depending on the needs of the person, for up to six weeks at a time.

Support is reviewed every two weeks and there is the option for people to bank hours if they do not require them all at once. 

A person's support is not expected to exceed six weeks within any six-month period.

What does this service offer?

Common examples of the support people can receive from ARCH:

• Emotional support
• Support to attend community groups and social activities in the community
• Supporting and prompting activities of daily living e.g., cooking, cleaning, using public transport
• Assistance to access housing and/or welfare benefits 
• Assistance to access healthcare appointments e.g. GP or mental health

What is the referral process?

Referrals to ARCH can be made by CMHTs, CRHTs, Youth Teams, Ward Staff and Discharge Facilitators at NSFT.

Please note that, unfortunately, we are unable to respond to self-referrals or referrals from other agencies.

1. Call 07909 256 214 or email arch@juliansupport.org to discuss a referral
2. Email a completed Referral Form and up-to-date Combined Assessment
3. An assessment will begin within 48 hours

If you would like to make a referral for someone who is currently in hospital, please get in touch to discuss the best time to start their support.